Last Updated: 15th January 2026
At Newmarket Pest Solutions, we are committed to protecting and respecting your privacy. This policy explains when and why we collect personal information, how we use it, and how we keep it secure.
1. Who We Are
Newmarket Pest Solutions is a lead generation and marketing service that connects residential and commercial customers with professional pest control technicians in Newmarket and the surrounding areas. For the purposes of the UK GDPR, we are the ‘Data Controller’ of the personal data you provide to us.
Contact Details:
- Email: kjames12355@gmail.com
- Phone: 01638 336834
2. Information We Collect
We may collect and process the following data about you:
- Contact Information: Name, residential or business address, email address, and phone number.
- Service Details: Information about the pest issues at your property, access details, and history of treatments.
- Payment Information: We do not store credit card details; all payments are processed through secure third-party providers.
- Technical Data: Your IP address and browsing behaviour on our website (via cookies).
3. How We Use Your Information
We use your information for the following “Lawful Bases” under the UK GDPR:
- Performance of a Contract: To fulfill your request for service by connecting you with a qualified pest control technician in our network.
- Legal Obligation: To maintain records for tax, health and safety, and regulatory compliance (e.g., records of pesticide use).
- Legitimate Interests: To follow up on enquiries, request feedback on our partners’ services, and improve our website.
4. How We Share Your Information
To provide the rapid response service you requested, we act as an intermediary to connect you with a local expert. We share your information with:
- Trusted Service Partners: We pass your contact details and issue description to a selected professional pest control technician in our network. They will contact you directly to arrange your visit or treatment.
- Professional Advisers: Accountants or legal teams if required.
- Law Enforcement: Only if required by law to prevent fraud or as part of a regulatory audit.
5. Data Security and Retention
We take security seriously and use appropriate technical measures to protect your data. We only keep your personal data for as long as is necessary to fulfil the purposes we collected it for, including any legal or reporting requirements (typically 6 years for tax purposes).
6. Your Legal Rights
Under the UK GDPR, you have the following rights:
- The right to access: You can request a copy of the data we hold about you.
- The right to rectification: You can ask us to correct inaccurate information.
- The right to erasure: You can ask us to delete your data (where we don’t have a legal obligation to keep it).
- The right to object: You can object to us using your data for marketing.
To exercise these rights, please contact us using the details above.
7. How to Complain
If you have concerns about how we use your data, please contact us first. If you remain dissatisfied, you have the right to complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk.